Refund Policy

Refund Policy - the basics

At Livewire Trading, we are committed to delivering high-quality hair care products that meet your expectations. Due to the personal nature of our products and for hygiene and safety reasons, we do not offer refunds or exchanges once a product has been opened or used.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order at [your email or phone number] with your order number and photos of the issue. We will gladly arrange a replacement or refund for items that are:

• Damaged during transit

• Incorrectly shipped

To be eligible for a return, the product must be unopened, unused, and in its original packaging.

We appreciate your understanding and thank you for supporting Livewire Trading.